General
Are there monthly costs to using Loca?
Laatst geüpdatet: november 30, 2021You buy the device, after which you will receive a position update of your valuable possessions every day for 3 years. With Loca, you are not tied to a subscription or monthly fees. Isn’t that great?
I locked my Loca but did not switch it on, what should I do?
Laatst geüpdatet: november 30, 2021You can lock the Loca only once. Unfortunately it is not possible to open the Loca without damaging the housing. Please note that if you open it yourself, the housing will no longer be watertight. Have you closed the Loca housing and forgotten to activate it? Please contact us. We can put a new housing...
Can the Loca be charged?
Laatst geüpdatet: november 30, 2021No, the Loca GPS tracker cannot be charged. This is because of the type of battery we have developed for Loca. If we were to release a GPS tracker with a rechargeable battery, we would by no means be able to guarantee the battery life of 3 years for the current price of € 95....
How can I reset my password?
Laatst geüpdatet: november 30, 2021If you have forgotten your password, or are unable to log in, you can always reset your password. You can do this by going to the RESETPASSWORD Enter the email address you use to log in and you will receive an email to reset your password.
Nothing happens when I change my frequency.
Laatst geüpdatet: november 30, 2021If you change your Loca frequency, this will be processed at the next position received. Example 1: You receive a position once a day at 10:00. You adjust the frequency at 21:30 hours to every 4 hours with the time being 10:00. You then receive a position every 4 hours starting at 10:00 the next...
In which countries does Loca have coverage?
Laatst geüpdatet: november 30, 2021Loca’s coverage extends across Europe + 70 additional countries. Click here to see Loca’s coverage.
The devices aren’t working and I have an ‘empty battery’ signal! What should I do
Laatst geüpdatet: november 30, 2021Is it possible that the Loca device has been switched on indoors? This may be why you aren’t receiving a good GPS signal. The standard setting is 1x per day. If the Loca device is unable to send a signal, it will enter sleep mode and try again the next day. We suggest you wait...
Why is my location inaccurate?
Laatst geüpdatet: november 30, 2021This is probably because your Loca is unable to connect to GPS, so your Loca is giving an LBS position. Read our tips & tricks for how to avoid this here.
Can I charge the Loca?
Laatst geüpdatet: november 30, 2021Our latest generation of Loca GPS trackers are not rechargeable. Loca does not include a rechargeable battery as we would then not be able to guarantee 3 years of battery life. With a rechargeable battery and Loca’s current small size, a 3-year battery life would not be achievable. When the battery of your Loca runs...
Do I have to pay for future updates?
Laatst geüpdatet: november 30, 2021No, all future updates are free and at no additional charge.
Can I use Loca to track people or pets?
Laatst geüpdatet: november 30, 2021Loca is developed for tracking your valuable assets. Naturally, this includes people and pets, however this is not what Loca was designed for.