Welcome at Loca support
On this page we will help you with any questions you have about the use of Loca.
Can you really not find an answer? Please fill out our contact form.
Top 5 most frequently asked questions
This is probably because your Loca is unable to connect to GPS, so your Loca is giving an LBS position. Read our tips & tricks for how to avoid this here.
If you change your Loca frequency, this will be processed at the next position received.
Example 1:
- You receive a position once a day at 10:00.
- You adjust the frequency at 21:30 hours to every 4 hours with the time being 10:00.
- You then receive a position every 4 hours starting at 10:00 the next day.
Example 2:
- You receive a position once a day at 10:00.
- You adjust the frequency at 21:30 hours to every 4 hours with the time being 09:00.
- Your setting will then be processed at 10:00 the next day.
- A position will only be sent every 4 hours from 9:00 the following day.
If you have forgotten your password, or are unable to log in, you can always reset your password. You can do this by going to the RESETPASSWORD Enter the email address you use to log in and you will receive an email to reset your password.
Click here to view the Loca manual.
It is not possible to charge the Loca gps-tracker.
However you can let us replace the battery.
Click here for more information.